Terms and Conditions:
- Booking a tour through the website https://www.eftaliaactivities.com/ at Eftalia Activities Alanya travel agency requires payment, unless canceled according to our cancellation policy.
- Eftalia Activities Alanya , based in Turkey at Alanya, is the tour operator. License number A 87288 or cooperating contractors.
- Payment methods include bank transfer, electronic payments, credit card, or cash in Turkey upon arrival at your hotel.
- Prices on the website are inclusive of all taxes.
- Order details are emailed or accessible in the user panel on the website.
- After payment, a separate email is sent with a link to download tickets.
- Upon arrival in Turkey, contact us via SMS/email/phone with your order number to confirm hotel check-in.
- Pickup times may change; we'll notify you the day before the tour.
- Please wait at the designated location at the appointed time on the day of departure.
- A valid ticket (printed or digital) is required for boarding.
- The bus may be delayed up to 15-20 minutes; contact us if longer.
- Tours are conducted by English-speaking guides or in international groups.
- Follow the tour leader/instructor's recommendations during the trip.
- Additional insurance is included in sport trips; accidents under alcohol influence are not covered.
- Participants with chronic diseases should have additional insurance.
- Children under 6 travel free but aren't guaranteed food or a bus seat; buy a guaranteed seat for longer tours.
- Solo travelers on the Cappadocia trip must pay €10 for a single room.
- Feedback or complaints should be reported during or after the tour for timely resolution.
- Cancellation more than 24 hours before the trip allows changes or full refund; less than 24 hours, no refund except for sudden illness with medical proof.
- Unpaid trip cancellations should be done more than 24 hours before; late cancellations may incur charges.
- Office reserves the right to cancel due to insufficient participants or force majeure; refunds or alternatives will be provided.
- Tour program may change for organizational reasons, always aiming for customer satisfaction.
- Eftalia Activities Alanya isn't liable for purchases made during tours with contractors; direct complaints to them.
- Eftalia Activities Alanya may use customer photos/videos for advertising without additional consent, including customer comments for promotional purposes.
- Complaints or feedback should be reported during or immediately after the trip for prompt assistance. Late complaints may be challenging to address.
